Dispute resolution ADR/ODR
If you made a claim and we were not able to solve it, please be aware that an online dispute resolution service is available by law! From January 9th, 2016, an online platform is available where you can find a list of dispute resolution bodies that can be contacted in order to use the ODR process. Please check the link below to find all information https://ec.europa.eu/consumers/odr/
For any further information, do not hesitate to contact our Customer Service on email@example.com.
Starting January 9th, 2016, you can apply the regulations intrts. 141-bis roduced by the Legislative Decree of August 6th, 2015, n. 130 and with by UE Rule n. 524/2013 concerning the Alternative Dispute Resolution and the Online Dispute Resolution. The aim of this regulations is to help solving in a friendly way all disputes between traders and consumers through alternative methods, i.e., indeed, the Alternative Dispute Resolution (ADR) and the Online Dispute Resolution (ODR). At the moment, Nuscos does not use any ADR body described in the arts. 141-bis and the following of the Consumer Code; if you want to use the consumers’ online resolution service, you can still access the European platform of Online Dispute Resolution (ODR platform), available at the following link: http://ec.europa.eu/consumers/odr/; through the ODR platform, consumers will be able to see a list of all ADR bodies and a link to their websites, in order to start an Online Dispute Resolution process concerning an online contract that might involve our company.
No matter what the outcome of the extrajudicial dispute resolution is, you will still be able to go to court if you wish to, or, if it is the case, to file an appeal for an out-of-court settlement of disputes as described in the new Title II-bis of Part V of the Consumer Code.